Frequently asked questions

Estimated delivery is 5 to 10 days from order confirmation. Orders ship from the warehouse that holds the item in stock, so the exact time can vary slightly. It is an estimate, not a guaranteed date.

We ship to Spain, most European Union countries, the United Kingdom and the United States. The countries available at checkout are the ones we currently serve.

Yes. Shipping is included in the price of every order, to all the countries we serve. For destinations outside the European Union, import duties or taxes may apply and are paid by the buyer.

When your order ships you receive an email with the shipping confirmation and, when the carrier provides it, a tracking link.

Yes. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Write to us, we send you the instructions, and Lymbre covers the cost of the return shipping. The item must come back unused and well packaged.

Glass, ceramic and stone are fragile. If anything arrives damaged or is not what you ordered, email us with your order number and photos of the item and the packaging. We will offer a replacement or a full refund at no cost to you.

Root wood and stone are natural materials. Shape, grain and color change from piece to piece, so yours will be similar to the photos but not identical. Photos may also show styling items that are not included.

The sizes of every model are listed in the product description. Measurements are approximate.

Enter LYMBRE10 in the discount field at checkout to get 10% off the products in your order.

The payment methods available are shown at checkout. Payments are processed securely through Shopify, and we never store your card details.

Wipe glass and ceramic with a soft damp cloth. For the root wood base, use a dry or slightly damp cloth and avoid leaving it in standing water.

Email info@lymbre.shop and we reply by email. Fortius Novalis S.L., Plaza del Carmen, 28013 Madrid, Spain.